Assume that Exchange ActiveSync is enabled in a Microsoft Exchange Server 2010 Service Pack 2 (SP2) or Service Pack 3 (SP3) environment. Additionally, assume that ActiveSync devices use an AirSync protocol that is earlier than version 140. In this situation, the W3wp.exe process for the MSExchangeSyncAppPool application pool crashes.
This issue occurs because ActiveSync devices that use earlier versions of AirSync protocols generate invalid requests. This causes an unhandled exception. Then, the MSExchangeSyncAppPool application pool crashes.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2861118 - Last Review: Aug 13, 2013 - Revision: 1
Microsoft Exchange Server 2010 Service Pack 3, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard