You experience network connection problems in Office Mobile on iPhone or Office Mobile on Android

PROBLEM

In Microsoft Office Mobile on iPhone, available in the Apple iTunes store as "Office Mobile for Office 365 subscribers," or in Microsoft Office Mobile on Android, available in the Google Play store as “Office Mobile for Office 365,” you receive one of the following error messages:
Can't Connect to the Server
Can't Connect
We can't connect to the server because there's no network connection. Check your connection to the server and try again.
Can't Connect to SkyDrive
We Can't connect to SkyDrive because of network problems. Check your internet connection and try again. Your changes have been temporarily saved on your phone.
Can't Download
You can't download this document because you don’t have a connection to the server. Try again later.
Can't Upload
The document can't be uploaded right now because your phone can't connect to the server. Your changes have been temporarily saved on your phone. Please try again later.

SOLUTION

To resolve these issues, follow these steps, as appropriate for your situation:
  1. Verify that your device has an Internet connection. The easiest way to do this is to open your Internet browser on your mobile device and then browse to a website such as http://www.microsoft.com.
  2. Verify that Airplane Mode is turned off on your mobile device.
  3. If you're using Wi-Fi, work with your network administrator.
  4. If you're using your data plan (3G or 4G), work with your wireless carrier.
  5. Verify the service health for the Office Subscription service. To learn more, go to the following Microsoft website:

MORE INFORMATION

These errors occur if one of the following conditions is true:
  • Your mobile device doesn't have an Internet connection.
  • The Office Subscription service may be down.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.
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Article ID: 2861176 - Last Review: Dec 29, 2016 - Revision: 1

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