"The user name or password is incorrect or you don't have permissions" error message in Office Mobile on iPhone or Office Moblie on Android

PROBLEM

When you try to activate or sign in to Office Mobile on iPhone, available in the Apple iTunes store as "Office Mobile for Office 365 subscribers," or in Office Mobile on Android, available in the Google Play store as “Office Mobile for Office 365,” you receive the following error message:
The user name or password is incorrect or you don't have permissions.

SOLUTION

To resolve this issue, follow the steps in the following Microsoft Knowledge Base article:
2412085  You can't sign in to your organizational account such as Office 365, Azure, or Intune 

MORE INFORMATION

This issue occurs if one of the following conditions is true:
  • The Office 365 subscription with Office 365 ProPlus is expired.
  • The user account is blocked from signing in.
  • The user account is locked out.
  • The correct user name and password isn't used.
  • The password is a temporary password.
  • The password is expired.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.
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Article ID: 2861177 - Last Review: Dec 28, 2016 - Revision: 1

Microsoft Office Mobile for iPhone, Microsoft Office Mobile for Android

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