How to enable tracing for the Microsoft Dynamics CRM for Outlook client

Applies to: Microsoft Dynamics CRM 2011Dynamics CRM 4.0

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How to enable tracing for the Microsoft Dynamics CRM for Outlook client

  1. Go to Start, click All Programs, click Microsoft Dynamics CRM, point to Diagnostics, and select the Advanced Troubleshooting tab
  2. Click to mark the Tracing box and click Save

The traces are located in the following directory for Windows 7 and Windows 8:

%Userprofile% \AppData\Local\Microsoft\MSCRM\Traces



The traces are located in the following directory for Windows XP:

C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM\traces