Long delay in connecting to the Exchange server after you receive the service upgrade for Office 365

Applies to: Microsoft Outlook 2010

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Symptoms


Consider the following scenario. You receive the service upgrade for Microsoft Office 365 or use Outlook together with Microsoft Exchange Server 2013. Then, you open Microsoft Outlook. In this scenario, you experience a long delay when you connect to the Exchange server. The delay can be as much as 10-15 minutes.

To determine whether you received the Office 365 service upgrade, go to the following Microsoft website:

Cause


This issue was caused by a bug in Outlook 2010.

BUG #: 894915 (Office14)

Resolution


Download and install the August 13, 2013 hotfix package. For more information about downloading this hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:  
2817574 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): August 13, 2013

More Information


This problem does not happen with Outlook 2013.