Images are missing when using Outlook in online mode with Exchange Server 2013

Applies to: Microsoft Office Outlook 2007Microsoft Outlook 2010Outlook 2013 More

Symptoms


You experience a situation in which images are missing from the body of email messages in any of the following scenarios when you use Microsoft Outlook together with Microsoft Exchange Server 2013: 
  • In Microsoft Outlook 2013 (only), you search for items, and then you click the More link to see additional items from your Exchange Server 2013 mailbox. Then you open an item, save the item, and then reopen the item.
  • When Outlook is in online mode, you create a new email message, attach an existing email message that has an inline image, and then you open the attached email message.
  • When Outlook is in online mode, you export messages to a .pst file, and then you open the .pst file in Outlook.
Or, assume that when Outlook is in online mode, you create an HTML message, you save it as a .msg or .oft file, and then you reopen the file. In this situation, you notice the message format is now rich text format (RTF) instead of HTML. 

Cause


These issues occur because Exchange Server 2013 does not correctly save the underlying message body properties when Outlook is in online mode. In the case of the search results scenario, even if Outlook is in cached mode, clicking the More link will connect to Exchange Server by using online-type functionality.

 

Resolution


The issue is resolved in Exchange Server 2013 Service Pack 1 (SP1). For more information about Exchange Server 2013 SP1, click the following article number to view the article in the Microsoft Knowledge Base.
2926248 Description of Exchange Server 2013 Service Pack 1

More Information


By default, your locally cached folder will be used to return results when you search for text in a folder by using Outlook 2013. The local cache of messages may not be all of the items that are stored in the folder on your Exchange Server mailbox. When you click the More link, Outlook will directly connect to Exchange Server to search for additional items that may be on the server.