Your biometric credentials are not verified when WBF is enabled on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1

Symptoms

Consider the following scenario:
  • You have a biometric device that has on-board storage capability installed on a computer that is running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1.
  • You have the Windows Biometric Framework (WBF) enabled on the computer.
  • You try to verify your biometric credentials on the device. For example, you swipe the correct finger on a fingerprint reader.

In this scenario, your biometric credentials are not verified. For example, the fingerprint is not verified.

Note The on-board storage is used to store biometric templates.

Cause

This problem occurs because the WinBioVerify function fails and returns a "WINBIO_E_DATABASE_CORRUPTED 0x8009801A" error code when the WINBIO_SUBTYPE_ANY value is used as the SubFactor parameter.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1 .

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional file information
Properties

Article ID: 2863706 - Last Review: Aug 13, 2013 - Revision: 1

Windows 7 Service Pack 1, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

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