Error Message: An Error Occurred Opening the Folder on the FTP Server

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.


When you attempt to use Internet Explorer to place a file on a Novell NetWare version 4.x or 5.x FTP server, you may receive the following error message:

FTP Folder Error

An error occurred opening the folder on the FTP server. Make sure you have permission to access this folder.

550 No Such Directory PATH


To resolve this problem, obtain the latest service pack for Internet Explorer version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.5 Service Pack
The English version of this fix should have the following file attributes or later:

Date Time Version Size File name Platform
02/06/01 1:08pm 5.50.4614.600 248,080 Msieftp.dll Intel


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.5 Service Pack 2.

Article ID: 286390 - Last Review: Jun 19, 2014 - Revision: 1