Wireless networks aren't listed on a device that's running Windows 8

Прилага се за: Windows 8Windows 8 EnterpriseWindows 8 Pro


Assume that you have a device that's running Windows 8 and that uses a scaling plateau such as 1.8. When you go to the wireless network connection screen, no networks are listed, and you miss the opportunity to sign in through a Microsoft account.


This problem occurs because the height of the control in the network list is set incorrectly. Therefore, the control does not have free-sizing functionality when it's rendered with a scaling plateau that's higher than 1.5.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Windows 8.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For information about display sizes and resolutions, see StartTiles.

Also, learn about the terminology Microsoft uses to describe software updates .