- You have a Windows 8-based computer that supports Bluetooth 4.0.
- Broadcom Bluetooth Software is installed on the computer.
Note To verify this, view the "Uninstall or change a program" list in Control Panel. The publisher for the Bluetooth software is listed as Broadcom.
- You install Microsoft Mouse and Keyboard Center.
This issue does not occur when Broadcom Bluetooth Software version 126.96.36.19900 or a later version is installed.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2865342 - Last Review: Jul 8, 2013 - Revision: 1