- You have a Windows 8-based computer that supports Bluetooth 4.0.
- Broadcom Bluetooth Software is installed on the computer.
Note To verify this, view the "Uninstall or change a program" list in Control Panel. The publisher for the Bluetooth software is listed as Broadcom.
- You install Microsoft Mouse and Keyboard Center.
This issue does not occur when Broadcom Bluetooth Software version 22.214.171.12400 or a later version is installed.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.