Microsoft Exchange Online Message Trace Diagnostic

S’applique à : Exchange Online

INTRODUCTION


This Support Diagnostics Platform (SDP) package collects sender, recipient and/or contact, connectors, transport and inbox rules, junk email and content filter configuration, and message trace information from your Exchange Online organization.

MORE INFORMATION


Notes
  • This diagnostic package is produced specifically for customers who have Office 365 Exchange Online senders or recipients.
  • All file names in the data collection are prefaced with <YYYYMMDD_HHMMSS>
  • Information that's collected will depend on whether the sender or recipient has a mailbox or is a mail contact in your Exchange Online organization.
  • Message trace information will be collected for the sender-recipient pair and date (+/- one day) that you enter, when prompted.
  • Message trace can be collected only if you're using Office 365 after the service upgrade. For more information, go to the following Microsoft website:

Information collected

Anti-Junk mail detail
DescriptionFile name
Get-HostedContentFilterPolicy cmdlet output for specified recipient. Recipient_HostedContentFilterPolicy.xml

Get-MailboxJunkEmailConfiguration cmdlet output for specified recipient.
Recipient_MailboxJunkEmailConfiguration.xml


Connectors detail
DescriptionFile name
Get-InboundConnector cmdlet output for the Exchange Online environment.
InboundConnector.xml

Get-OutboundConnector cmdlet output for the Exchange Online environment.
OutboundConnector.xml


Data collection log
DescriptionFile name
Log of all cmdlet output in a single text file.
Data_Collection.log


General information
DescriptionFile name
Basic system information including computer name, service pack, computer model and processor name and speed
esultreport.xml

Message trace detail
DescriptionFile name
Get-MessageTrace cmdlet output for date entered +/- one day.
MessageTrace_Detail.txt


Recipient detail
DescriptionFile name
Get-AcceptedDomain cmdlet output for specified recipient.
Recipient_AcceptedDomain.xml

Get-Mailbox cmdlet output for specified recipient.
Recipient_Mailbox.xml

Get-MailContact cmdlet output for specified recipient.
Recipient_MailContact.xml


Rules detail
DescriptionFile name
Get-InboxRule cmdlet output for specified recipient.
Recipient_InboxRule.xml

Get-TransportRule cmdlet output for the Exchange Online environment.
TransportRule.xml


Sender detail
DescriptionFile name
Get-AcceptedDomain cmdlet output for specified sender.
Sender_AcceptedDomain.xml

Get-Mailbox cmdlet output for specified sender.
Sender_Mailbox.xml

Get-MailContact cmdlet output for specified sender.
Sender_MailContact.xml


REFERENCES

For more information about Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform