STOP 0x8e error when printing a document on a printer shared by a Windows Server 2003 print server

Applies to: Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)Microsoft Windows Server 2003 R2 Datacenter x64 EditionMicrosoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86) More

Symptoms


Consider the following scenario:
  • You have a print server that is running Windows Server 2003.
  • You have a character that is linked to 8 or more fonts.
In this scenario, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000008E (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error describes a KERNEL_MODE_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000008E" errors are caused by this issue.

If this occurs, after reboot the server, you can find the following events in the System event log

--------------------
Level:        error
source:        System Error
category:      (102)
event ID:            1003
Description:
Errorcode 1000008e, Parameter1 c0000005, Parameter2 xxxxxxxx, Parameter3 xxxxxxxx, Parameter4 xxxxxxxx.

For more details please go to http://go.microsoft.com/fwlink/events.asp  and see help and support center.
--------------------

--------------------
level:        information
source:        Save Dump
category:      none
event ID:            1001
Description:
This computer bugchecked and rebooted. Bugcheck: 0x0000008e (xxxxxxxx, xxxxxxxx, xxxxxxxx, xxxxxxxx) Dump is saved as: C:\WINDOWS\MEMORY.DMP

For more details please go to http://go.microsoft.com/fwlink/events.asp  and see help and support center.
--------------------

Resolution


If you hit the problem, please consider using the workaround below. With the steps below, client machine sends the print data in RAW format instead of EMF format. With RAW format, the problem does not occur.

  1. Open Printer and FAX
  2. Right-click the shared printer and click Property
  3. Click Advanced tab
  4. Uncheck “Enable advanced printing features”
  5. Click OK to close the property dialog