Yellow exclamation marks are displayed in Device Manager on an HP Moonshot server cartridge that is running Windows Server 2012

Applies to: Windows Server 2012 StandardWindows Server 2012 StandardWindows Server 2012 Datacenter

Symptoms


Assume that you install Windows Server 2012 on an HP Moonshot server cartridge. When the server cartridge is configured as a remotely administered device, yellow exclamation marks are displayed on several devices in Device Manager. Additionally, error code 28 or 53 is displayed in the Properties dialog box of each device.

Cause


This issue occurs because Windows incorrectly performs Peripheral Component Interconnect (PCI) enumeration on the Universal Asynchronous Receiver/Transmitter (UART) of Intel Centerton Atom processors.

Note If no driver for serial devices is installed, you receive error code 28. If a driver for serial devices is installed, you receive error code 53.

Resolution


This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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Date (UTC)13-Jul-2013
Time (UTC)23:16
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File nameAmd64_916e4876bdb82ca4d45a537eb2b3b9be_31bf3856ad364e35_6.2.9200.16666_none_678e5baa5b636194.manifest
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File size701
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_machine.inf_31bf3856ad364e35_6.2.9200.16666_none_12f43abe486301b2.manifest
File versionNot applicable
File size5,276
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_machine.inf_31bf3856ad364e35_6.2.9200.20774_none_13710709618a8abf.manifest
File versionNot applicable
File size5,276
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16666_none_c511af233dd53aa0.manifest
File versionNot applicable
File size2,592
Date (UTC)13-Jul-2013
Time (UTC)07:29
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20774_none_c58e7b6e56fcc3ad.manifest
File versionNot applicable
File size2,592
Date (UTC)13-Jul-2013
Time (UTC)08:42
PlatformNot applicable