Child domains are not displayed for selection when you create a mailbox by using EAC in an Exchange Server 2013 environment

Applies to: Exchange Server 2013 Standard EditionExchange Server 2013 Enterprise

Symptoms


When you try to create a mailbox by using Exchange Admin Center (EAC) in a Microsoft Exchange Server 2013 environment, the suffix for the User logon name box only lists the root domain names. However, the expected behavior is for root domain names and child domain names to be listed.

Cause


This issue occurs because the domain list function only keeps the root domain, and then returns it to the domain picker.

Resolution


To resolve this issue, install the following cumulative update: 
2892464 Description of Cumulative Update 3 for Exchange Server 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about how to use EAC to create a mailbox, go to the following Microsoft website: