Printer Extensions dialog box of a V4 printer driver freezes in Windows 8 and Windows Server 2012

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro More

Symptoms


Consider the following scenario:
  • You install a V4 printer driver on a Windows 8 or Windows Server 2012-based computer.
  • You open the Print dialog box in an application. Then, you click the Preferences button to open the Printer Extensions dialog box for the driver.
  • You click the window of the application.
  • You click the Printer Extensions dialog box.
In this scenario, the Printer Extensions dialog box freezes for some time.

Resolution


Update information

To resolve this issue, install update rollup 2876415. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2876415 Windows RT, Windows 8, and Windows Server 2012 update rollup: September 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates