Applications disappear from the Start screen after you refresh a Windows RT, Windows 8, or Windows Server 2012-based computer by using a push-button reset recovery image

Symptoms

Consider the following scenario:
  • You install the update that is described in Microsoft Knowledge Base (KB) article 2822241 on a computer that is running Windows RT, Windows 8, or Windows Server 2012.
  • You create a customized push-button reset recovery image.
  • You refresh the computer by using the push-button reset recovery image.
In this scenario, most applications disappear from the Start screen.

Cause

This issue occurs because of issues in update 2822241 that cause a push-button reset failure.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information


More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Properties

Article ID: 2877213 - Last Review: Dec 10, 2013 - Revision: 1

Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows RT

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