Lync Server 2013 Access Edge service fails to start or stops responding after it starts

  • Article
  • Applies to:
    Lync Server 2013

Symptoms

The Lync Server 2013 Access Edge service fails to start or stops responding (hangs) after it starts.

When this problem occurs, the following events are logged in the Lync Server event logs on the Lync Server 2013 Edge server:

Log Name: Lync Server Source: LS User Replicator Event ID: 30006 Task Category: (1009) Level: Error Keywords: Classic User: N/A Description: Failed to update the list of domains in this forest to synchronize. User replicator cannot synchronize any objects without knowing which domains to synchronize from. ReplicationType: LocalRegistrarReplication Cause: This failure occurred because DsGetDcName failed to provide any valid domain controllers to connect to. User Replicator doesn't have a list from a previous cycle, and cannot proceed. DsGetDcName failures usually stop occurring after some time. Resolution: If this error continues to occur, the computer should be rebooted to fix the NetLogon service which services calls to DsGetDcName. Log Name: Lync Server Source: LS User Services Event ID: 32136 Task Category: (1006) Level: Error Keywords: Classic User: N/A Description: First run of User Replicator on a pristine Database failed. Local store could not be prepared for first time use. Cause: Connectivity issues with the database or Active Directory. Resolution: The first run of User Replicator on a pristine Database needs to succeed for this Server to become operational. The failure is usually due to lack of Active Directory connectivity or failure to synchronize from one or more Domains that this Server has been configured to replicate users from. Run instantur.exe to identify the actual cause of the error and resolve them and then restart the Server

Cause

This problem occurs because the EnableUserReplicator setting is enabled in the Lync Server 2013 Access Edge configuration.

Resolution

To resolve this problem, follow these steps.

Step 1: Stop the Access Edge service

If the Lync Server 2013 Access Edge service is in a suspended state, use Windows Task Manager to completely stop the service process on the server that is running the Lync Server 2013 Access Edge service. To do this, follow these steps for the appropriate version of the operating system.

Note

If the Lync Server 2013 Access Edge service is already stopped, go to Step 2.

Windows Server 2012

  1. Press the Windows logo key to access the Start page.
  2. Right click the Start page, and then click the All Apps tile.
  3. Double-click the Task Manager tile.
  4. Click the Processes tab
  5. Expand SIP Server Service.
  6. Select Lync Server Access Edge, and then click End Task.

Windows Server 2008 or Windows Server 2008 R2

  1. Click Start, click Run, type taskmgr.exe, and then click OK.
  2. Click the Processes tab.
  3. Select the RTCSrv.exe process, and then click End Process.

Step 2: Disable the User Replicator service

Use Lync Server Management Shell to disable the Lync Server 2010 User Replicator service on the Lync Server 2013 Edge server. To start the shell, follow these steps for the appropriate version of the operating system.

Windows Server 2012

  1. Press the Windows logo key to access the Start page.
  2. Click the Lync Server Management Shell tile.

Windows Server 2008 or Server 2008 R2

  1. Click Start, point to All Programs, and then click Microsoft Lync Server.
  2. Click Lync Server Management Shell.

Step 3: Replicate the Central Management Store

Run the following Lync Server PowerShell cmdlets in the given order.

  • To reset the EnableUserReplicator flag to False for the Lync Server 2013 Access Edge configuration:

    Set-CsAccessEdgeConfiguration -EnableUserReplicator $FalseNote The default setting for the EnableUserReplicator flag is **False**.

  • To invoke the Central Management Store (CMS) replication to the Lync Server 2013 Edge server:

    Invoke-CsManagementStoreReplication

  • To view the status of the CMS replication to the Lync Server 2013 Edge server:

    Get-CsManagementStoreReplicationStatus

Step 4: Restart the Edge server

After the CMS store replication has finished successfully, restart the Lync Server 2013 Edge server.

More Information

For more information about how to configure the Lync Server 2013 Access Edge service, go to the following Microsoft TechNet websites:

Still need help? Go to Microsoft Community.