When Microsoft Outlook is used in online mode in a Microsoft Exchange Server 2010 environment, the Microsoft Exchange RPC Client Access service (Microsoft.Exchange.RpcClientAccess.Service.exe) crashes on the Client Access server. When this issue occurs, users cannot access their mailboxes until the RPC Client Access service is restarted. Additionally, you see the following event in the Application log on the Client Access server:
This issue occurs because the RPC Client Access service tries to retrieve an unloaded property. Then, a Microsoft.Exchange.Data.Storage.NotInBagPropertyErrorException exception is thrown.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2880153 - Last Review: Nov 25, 2013 - Revision: 1
Microsoft Exchange Server 2010 Service Pack 3, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard