RPC Client Access service crashes when you use Outlook in ANSI online mode in an Exchange Server 2010 environment

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Assume that your DisplayName property is blank in a Microsoft Exchange Server 2010 environment. Additionally, assume that Microsoft Outlook is running in ANSI online mode, and you have an online profile to receive email messages. In this situation, the Microsoft Exchange RPC Client Access service (Microsoft.Exchange.RpcClientAccess.Service.exe) crashes. Therefore, you cannot access your mailbox. Additionally, the following event is logged in the Application log on the Client Access server:

Cause


This issue occurs because a System.ArgumentNullException exception occurs in the DoesEncodingUseFallbackCharacters function.

Resolution


To resolve this issue, install the following update rollup:
2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the RPC Client Access service, go to the following Microsoft website: