Error message when you try to open a file or a folder on a remote Linux or UNIX FTP server from a Windows 8 or Windows Server 2012-based computer

Applies to: Windows 8Windows 8 EnterpriseWindows 8 Pro

Symptoms


Consider the following scenario:
  • You use Windows Explorer as an FTP client on a computer that is running Windows 8 or Windows Server 2012.
  • You access a file or a folder on a remote Linux or UNIX FTP server from the computer.
  • You right-click the file or the folder, you click Properties, and then you click OK.
In this scenario, all file permissions are revoked. Therefore, if you try to open the file or the folder, you receive an error message that resembles the following: 
An error has occurred opening the folder on the FTP server. Make sure you have permission to access this folder.
Details: 550 Failed to change directory.

Cause


This issue occurs because the system incorrectly removes all file permissions after you click OK in the Properties dialog box.

Resolution


Update information

To resolve this issue, install update rollup 2903938. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2903938 Windows RT, Windows 8, and Windows Server 2012 update rollup: December 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about this issue that occurs in Windows 8.1 or Windows Server 2012 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2908088 Error message when you try to open a file or a folder on a remote Linux or UNIX FTP server from a Windows 8.1 or Windows Server 2012 R2-based computer

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates