July 8, 2014 update for Office 2013 (KB2880987)

Applies to: Office Home and Business 2013Office Home and Student 2013Office Home and Student 2013 RT More

This article describes update 2880987 for Microsoft Office 2013 that was released on July 8, 2014. This update also applies to Office Home and Student 2013 RT

This update provides the latest fixes for Office 2013. This update improves the round-trip behaviors of modern shapes into legacy shapes and back again between file formats of the 2007 Office system and Office 2003. It also includes stability and performance improvements. Please note that this update does not apply to Office 365 editions such as Office 365 Home.

Issues that the update resolves


  • Improves the support for high dots per inch (DPI) devices in which DPI is up to 250% in Microsoft Excel 2013.
  • Assume that you have roaming user profiles enabled. When you open a file that was saved in Internet connected Office services, you receive the following error:
    Sorry, we are having some temporary server issues.
    Note You can follow these steps to work around this issue:
    1. Exit all Microsoft Office applications.
    2. Start Registry Editor.
      • In Windows 7, click Start and type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
      • In Windows 8, move your mouse to the upper-right corner, click Search and type regedit in the search text box, and then click regedit.exe in the search results.
    3. Locate and then select the following registry entry:
      HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com
    4. On the Edit menu, click Delete, and then click Yes.
    5. Exit registry editor.

How to download and install the update


Windows Update

Use Windows Update to automatically download and install the update.

Download Center

This update is also available for manual download and installation from the Microsoft Download Center. The updates in the Download Center cannot be installed on Office Home and Student 2013 RT. If you are not sure what platform (32-bit or 64-bit) you are running, see Am I running 32-bit or 64-bit Office?.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services

Restart information

You do not have to restart the computer after you install this update.

More Information


This update applies to the Microsoft Installer (.msi)-based edition of Office 2013. It does not apply to the Office 2013 Click-to-Run editions such as Microsoft Office 365 Home.


The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all Versions of Office. For more information about the Office System TechCenter, go to the following Microsoft website: