"The wipe can’t be canceled on the device" error when you cancel the remote wipe for iOS devices in an Exchange Server 2010 environment

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard


Consider the following scenario:
  • You remove all ActiveSync mailbox policies including the Default ActiveSync mailbox policies in a Microsoft Exchange Server 2010 environment.
  • A user sets up a new ActiveSync connection between an Apple iOS device and one of the Exchange servers in the environment.
  • The user signs in to Outlook Web App, clicks Options, and then selects See All Options to access the Exchange Control Panel (ECP) page.
  • The user clicks the Block Device button under the Mobile Phones tab, and then clicks Yes in the Warning window. Then, the iOS device changes to the Wipe Pending status.
  • You click the Unblock Device button for the iOS device in ECP.
In this scenario, the operation fails. Additionally, you receive the following error message:
The wipe can’t be canceled on the device: DeviceIdentifier.


This issue occurs because the Exchange ActiveSync service cannot detect whether iOS devices support remote wipe if no ActiveSync mailbox policies are applied on these devices.


To resolve this issue, install the following update rollup:
2866475 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 3


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Exchange ActiveSync mailbox policies, go to the following Microsoft website:For more information about how to set up Exchange ActiveSync in iOS devices, go to the following Apple website: