EAS client receives status code 8 during synchronization in an on-premises Exchange Server 2010 environment

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard


Assume that you are in an on-premises Microsoft Exchange Server 2010 environment. A mobile device synchronizes recipient information cache through Exchange ActiveSync (EAS). In this situation, the device unexpectedly receives Exchange ActiveSync status code 8 (Object Not Found). When this issue occurs, additional synchronize requests receive status code 8.


This issue occurs because some EAS clients cannot handle status code 8.


To resolve this issue, install the following update rollup:
2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the status codes for the Sync command, go to the following Microsoft website:For more information about recipient information cache, go to the following Microsoft website: