Exchange ActiveSync devices are marked as "Blocked" in EMS and EMC when the devices are synchronizing with the Exchange Server 2010 server

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Assume that some Exchange ActiveSync (EAS) devices are synchronizing with servers in a Microsoft Exchange Server 2010 environment. When you check the status of the EAS devices in Exchange Control Panel (ECP) or by running the Get-ActiveSyncDevice cmdlet in Exchange Management Shell (EMS), the status is unexpectedly marked as Blocked. However, the data is synchronized successfully.

Cause


This issue occurs because the properties of the EAS devices in Active Directory are not updated regularly. Therefore, the actual synchronization status and the properties of the EAS devices that you retrieve from Active Directory are different.

Resolution


To resolve this issue, install the following update rollup:
2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the Get-ActiveSyncDevice cmdlet, go to the following Microsoft website: