Upgrade to Windows 8.1 fails, and the system is rolled back to its previous state

Applies to: Windows 8

Symptoms


You have a computer that has 1 gigabyte (GB) memory installed and is running a 32-bit version of Windows 8. When you try to upgrade to Windows 8.1, the upgrade fails, and the system is rolled back to its previous state.

Cause


This problem occurs because the upgrade is too large for the random access memory (RAM) that is available on the computer. The RAM that is available is less than 1 GB.

Resolution


Update information

How to obtain this update

This update is applied when you upgrade to Windows 8.1. No interaction is required to apply this update.

Prerequisites

To apply this update, you must be running a 32-bit version of Windows 8.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any previously released update.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology Microsoft uses to describe software updates.