The Store app crashes after you upgrade to Windows 8.1

Applies to: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro


After an unexpected shutdown, you may be unable to start the Windows Store in Windows 8.1. Specifically, when you try to start the Store app, it will be stuck in the "loading" phase with the loading icon spinning indefinitely. 


Update information

How to obtain this update

This update will be automatically installed if you upgrade from Windows 8 to Windows 8.1.


To apply this update, you must have an internet connection while upgrading from Windows 8 to Windows 8.1.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not need to restart the computer after applying this update.

Update replacement information

This update does not replace a previously released update.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates