Plug and Play Manager stops working when you wake a computer from sleep in Windows

Applies to: Windows 7 Service Pack 1Windows 7 EnterpriseWindows 7 Home Basic More

Symptoms


Consider the following scenario:
  • You restart a Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, Windows 8, or Windows Server 2012-based computer.
  • You put the computer into Sleep mode.
  • You wake the computer.
In this scenario, Plug and Play Manager may stop working. Additionally, if you plug in a USB device or a Secure Digital (SD) card, the USB device or SD card is not listed in the device manager nor in the "Devices with Removable Storage" section of My Computer.

Cause


This issue occurs because Portcls.sys incorrectly handles the error from audio drivers.

Resolution


Update information

To resolve these issues, install update rollup 2889784. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates