Consider the following scenario:
- You restart a Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, Windows 8, or Windows Server 2012-based computer.
- You put the computer into Sleep mode.
- You wake the computer.
This issue occurs because Portcls.sys incorrectly handles the error from audio drivers.
Update informationTo resolve these issues, install update rollup 2889784. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates