File History does not finish file backup when a file system filter driver is installed in Windows

Applies to: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro

Symptoms



Consider the following scenario:
  • On a computer that is running Windows 8.1 or Windows 8, you install a third-party file system filter driver, and you enable encryption on a specific drive.
  • You enable File History and set this drive as the backup drive by doing the following:
    • You start Control Panel, click System and Security, and then click File History.
    • You click Select drive, select a USB disk for a File History drive, and then you click OK.
    • You click Turn on to turn on File History.
  • You edit some files on the desktop.
In this scenario, the file history backup operation for the file fails, and the following event is logged in "Application and Services Logs\Microsoft\Windows\FileHistory-Engine":
Log Name: Microsoft-Windows-FileHistory-Engine/BackupLog
Source: Microsoft-Windows-FileHistory-Core
Date: 2013/09/10 14:45:45
Event ID: 201
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: <ComputerName>
Description:
Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FileHistory-Core" Guid="{B447B4DB-7780-11E0-ADA3-18A90531A85A}" />
<EventID>201</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2013-09-10T21:45:45.656016100Z" />
<EventRecordID>10</EventRecordID>
<Correlation />
<Execution ProcessID="528" ThreadID="3536" />
<Channel>Microsoft-Windows-FileHistory-Engine/BackupLog</Channel>
<Computer>ComputerName</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Hr">3489660962</Data>
<Data Name="ConfigFilePath">C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config</Data>
</EventData>
</Event>

Cause


This issue occurs because the File History listener thread does not handle the STATUS_ACCESS_DENIED error from a minifilter driver correctly.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows RT 8.1
  • Windows 8.1
  • Windows RT
  • Windows 8

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

References


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1


Additional files for Windows RT 8.1
File propertyValue
File nameArm_558123ea5822e1a0fd53fe497d4f30c9_31bf3856ad364e35_6.3.9600.16500_none_c994f58f5ebb98d9.manifest
File versionNot applicable
File size704
Date (UTC)27-Dec-2013
Time (UTC)22:55
PlatformNot applicable
File nameArm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_4a017aa79229d2c2.manifest
File versionNot applicable
File size93,244
Date (UTC)27-Dec-2013
Time (UTC)22:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,602
Date (UTC)27-Dec-2013
Time (UTC)22:55
PlatformNot applicable

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,602
Date (UTC)27-Dec-2013
Time (UTC)22:53
PlatformNot applicable
File nameX86_55ffb80fad8cfaeef30e54bbf9c9a485_31bf3856ad364e35_6.3.9600.16500_none_0320365ba32e6ef0.manifest
File versionNot applicable
File size704
Date (UTC)27-Dec-2013
Time (UTC)22:53
PlatformNot applicable
File nameX86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_49ff084f922cb3fc.manifest
File versionNot applicable
File size93,244
Date (UTC)27-Dec-2013
Time (UTC)22:53
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_a9a2e369a08987894aa911c39941ec4d_31bf3856ad364e35_6.3.9600.16500_none_7a216d1b50c07585.manifest
File versionNot applicable
File size708
Date (UTC)27-Dec-2013
Time (UTC)22:54
PlatformNot applicable
File nameAmd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_a61da3d34a8a2532.manifest
File versionNot applicable
File size93,248
Date (UTC)27-Dec-2013
Time (UTC)22:54
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,610
Date (UTC)27-Dec-2013
Time (UTC)22:54
PlatformNot applicable


Additional file information for Windows 8



Additional files for Windows RT
File propertyValue
File nameArm_26adf486bb391ea540e9f76618600c9c_31bf3856ad364e35_6.2.9200.16771_none_93f9db2acfd810d4.manifest
File versionNot applicable
File size704
Date (UTC)03-Dec-2013
Time (UTC)18:02
File nameArm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1c216a3482ed981.manifest
File versionNot applicable
File size90,483
Date (UTC)03-Dec-2013
Time (UTC)18:02

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_02f617455187f3d8812bdc46b4883ab7_31bf3856ad364e35_6.2.9200.16771_none_6d9c3f67d096ee8e.manifest
File versionNot applicable
File size704
Date (UTC)03-Dec-2013
Time (UTC)17:19
File nameX86_f1e0857bd934fe662955a19394f0ed1c_31bf3856ad364e35_6.2.9200.20888_none_f4a8eb51e4629620.manifest
File versionNot applicable
File size704
Date (UTC)03-Dec-2013
Time (UTC)17:19
File nameX86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1bfa44b4831babb.manifest
File versionNot applicable
File size90,483
Date (UTC)03-Dec-2013
Time (UTC)17:19
File nameX86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_b2457330615127d7.manifest
File versionNot applicable
File size90,483
Date (UTC)03-Dec-2013
Time (UTC)17:19
Additional files for all supported x64-based versions of Windows 8
File propertyValue
File nameAmd64_307099a3b7de03bd766db2a3870db8f0_31bf3856ad364e35_6.2.9200.20888_none_fbedc825c1079741.manifest
File versionNot applicable
File size708
Date (UTC)03-Dec-2013
Time (UTC)17:24
File nameAmd64_42894be03e2d50d9b15e89b94b314632_31bf3856ad364e35_6.2.9200.16771_none_919f5a69a50418fc.manifest
File versionNot applicable
File size708
Date (UTC)03-Dec-2013
Time (UTC)17:24
File nameAmd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_0dde3fcf008f2bf1.manifest
File versionNot applicable
File size90,487
Date (UTC)03-Dec-2013
Time (UTC)17:24
File nameAmd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_0e640eb419ae990d.manifest
File versionNot applicable
File size90,487
Date (UTC)03-Dec-2013
Time (UTC)17:24