RD Virtualization Host crashes when you use a patch schedule to update a personal virtual desktop in Windows Server 2012

Symptoms

Consider the following scenario:
  • You have computers that are running Windows Server 2012.
  • You deploy Virtual Desktop Infrastructure (VDI) in the environment.
  • You install and configure the Remote Desktop Virtualization Host (RD Virtualization Host), the Remote Desktop Connection Broker (RD Connection Broker), and the Remote Desktop Web Access (RD Web Access) role services on the computer(s).
  • You create a patch schedule for a personal virtual desktop.
In this scenario, the Remote Desktop Virtualization Host Agent service might crash unexpectedly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2012
Properties

Article ID: 2896325 - Last Review: Dec 24, 2013 - Revision: 1

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