User of a trusted forest domain cannot be added to a local group in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

Symptoms


Consider the following scenario:

  • You establish two Active Directory forests.
  • You create a one-way or two-way forest trust between the forests.
  • You enable selective authentication over the forest trust.
  • You have a computer in the trusting forest that runs Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.
  • You open the Active Directory Users and Computers tool (Dsa.msc) on the computer, and you try to add a user of the trusted forest domain to a group.
  • In the Select Users, Computers, or Groups dialog box, you click the Location button to select the trusted forest domain. You type the user name, and then you click the Check Name button.

In this situation, the user name cannot be found in the trusted forest domain.

Resolution


To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update rollup 2984006, or install the hotfix that is described in the "Hotfix information" section.

To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix that is described in the "Hotfix information" section.

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2984006 September 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 on Windows 8.1 and Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates