"Unlicensed Product" or error 0x80070005 in Office 2013 or Office 365

Note This article describes all Office 365 subscription versions of Office 2013. For information about Office Professional Plus 2010 subscriptions, see "Unlicensed Product" error when you open an Office Professional Plus 2010 application .

PROBLEM

When you open an Office 2013 or Office 365 application, many features are disabled. Additionally, you experience one of the following symptoms:
  • When you click Account on the File menu, you receive the following error message:
    This product is unlicensed
  • In the title bar of the Office application, you receive the following error message:
    Unlicensed Product
  • You're prompted by the Microsoft Office Activation Wizard, and then you receive following error message:
    We're sorry, something went wrong and we can't do this for you right now. Please try again later. (0x80070005)

SOLUTION

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


To resolve this problem, use one or more of the following methods.

Method 1: Install the latest release of Office

This problem is resolved in the latest release of Office. To install the latest release of Office, go to the following Microsoft websites:To verify the version of Office that's installed, go to the following Microsoft website:

Method 2: Verify that you have a valid Office license assigned to the user

For Office 365 Home, Office 365 Personal, Office Home and Student 2013, Office Home and Business 2013, or Office Professional 2013:
Go to your account page, and then check whether your computer name is listed in the "Install Information" section. If the computer name isn’t listed, follow the steps in this Office article.

For Office 365 ProPlus, Office 365 Business, or Office 365 Small Business Premium:
Verify that you're assigned a license in the Microsoft Office 365 portal. To do this, follow these steps:
  1. Sign in to the Office 365 portal, click Settings (Screen shot of the Settings icon ), and then click Office 365 settings.
  2. Locate the Assigned licenses area.
  3. If you see The latest desktop version of Office displayed, you have an Office subscription assigned correctly.
  4. If you don't see The latest desktop version of Office, contact your admin or go to the following Office websites:

Method 3: Change the permissions of the PayloadOverride key in the registry

Notes
  • This method applies only to computers that are running Windows 7. If you're running Office on a different operating system, review the other methods in this article.
  • To complete this method, you must be logged on to Windows by using an administrator account. If this is your personal computer, you're probably already logged on by using an administrator account. If the computer is part of a network, you might have to ask the system administrator for help. To verify that you are logged on by using an administrator account, see the following Microsoft Knowledge Base article:
    2663817 How to determine your user account type in Windows
To have us resolve the problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me
To change the permissions of the PayloadOverride key automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.



Notes

Let me fix it myself
Let me fix it myself

Method 4: Uninstall the Office product key by using the "OSPP.VBS /unpkey" command

To have us resolve the problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.



Notes

Let me fix it myself
Let me fix it myself

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem occurs when Office is no longer licensed.

If the methods that are mentioned in the "Resolution" section don't resolve this problem, uninstall Office 2013 or Office 365 by using the Microsoft Fix it in the following Microsoft Knowledge Base article:
2739501 Uninstall Microsoft Office 2013 or Office 365
After you uninstall Office 2013 or Office 365, you should reinstall Office.

For more information about how to activate Office Home and Student 2013, Office Home and Business 2013 and Office Professional 2013, see Activate Office Programs.

Properties

Article ID: 2899838 - Last Review: Oct 7, 2014 - Revision: 1

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