You cannot upgrade Windows 8 to Windows 8.1 when a gaming keyboard is installed

Applies to: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro


Assume that a gaming keyboard is installed on a Windows 8-based computer. When you try to upgrade Windows 8 to Windows 8.1, the upgrade operation fails. Additionally, the computer may restart continuously.


This issue occurs because the driver for certain gaming keyboards is not detected correctly.


Update information

This update is offered when you upgrade to the release version of Windows 8.1. 


To apply this update, you must be upgrading to Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_usb.inf_31bf3856ad364e35_6.3.9600.16442_none_5fc16c7f29ed4362.manifest
File versionNot applicable
File size2,266
Date (UTC)22-Oct-2013
Time (UTC)18:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_usb.inf_31bf3856ad364e35_6.3.9600.16442_none_bbe00802e24ab498.manifest
File versionNot applicable
File size2,270
Date (UTC)22-Oct-2013
Time (UTC)20:28
PlatformNot applicable