Outlook crashes and event ID 1000 is triggered by NRTMsgLibn.dll

Symptoms

When you're running Microsoft Outlook 2010 or Outlook 2007, the program crashes or freezes (hangs), and information that resembles the following is written to the Application log:

Event ID: 1000
Faulting application name: outlook.exe
Faulting module name: NRTMsgLibn.dll

Note The version of Outlook.exe may vary in the event data.

Cause

This issue occurs when certain versions of the Nrtmsglibn.dll file are running under the Outlook.exe process. This issue has been observed with the following versions of Nrtmsglibn.dll:
  • 8.5.3005.25
  • 8.5.2006.13
  • 8.5.3006.93
  • 9.0.2.49

Workaround

If you are experiencing these symptoms, and you have a version of Nrtmsglibn.dll that is listed in the "Cause" section, go to the HP WorkSite website to check for an updated version of this file.

For troubleshooting, make sure that you have the latest available version of Outlook installed. For more information about the latest available version of Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
2625547 How to install the latest applicable updates for Microsoft Outlook (US English only)

More Information

The following details about the Nrtmsglibn.dll file were obtained from the crash dump analysis of Outlook when a crash event occurred:

Loaded symbol image file: nrtmsglibn.dll
Image path: c:\program files (x86)\interwoven\worksite\ioutlook\nrtmsglibn.dll
Image name: nrtmsglibn.dll
Timestamp: Fri Jun 15 01:08:35 2012 (4FDAD163)
CheckSum: 00000000
ImageSize: 00204000
File version: 8.5.3005.25
Product version: 8.5.3005.25
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Autonomy, Inc.
ProductName: FileSite for Outlook 2002, Outlook XP and Outlook 2003
InternalName: NRTMSGLIB
OriginalFilename: NRTMSGLIB.DLL
ProductVersion: 8.5.3005.25
FileVersion: 8.5.3005.25
FileDescription: NRTMsgLib Module
LegalCopyright: Copyright © 1995 - 2012 Autonomy Corporation plc and its affiliates. All rights reserved.
Comments: FileSite Backend Server



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Properties

Article ID: 2904339 - Last Review: Nov 26, 2013 - Revision: 1

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