Update Rollup 6 for System Center 2012 Service Manager SP1

Applies to: Microsoft System Center 2012 Service Manager Service Pack 1


This article describes a hotfix rollup package that resolves some issues in Microsoft System Center 2012 Service Manager Service Pack 1 (SP1). Additionally, this article contains the installation instructions for Update Rollup 6 for System Center 2012 Service Manager SP1.

More Information

Issues that are fixed in this update rollup

This update fixes the following issues that were not previously documented in the Microsoft Knowledge Base:

Issue 1

If the Manual Activities list that is displayed in the Service Manager portal exceeds a certain limit, page loads time out and do not display correctly. This causes a blank page to be displayed.

Issue 2

Incorrect cleanup of custom related types cause grooming on the EntityChangeLog table to stall. This causes the table to grow significantly.

Issue 3

Service requests finish unexpectedly because of a race condition between workflows.

Issue 4

The console crashes when you double-click the parent incident link on an extended incident class.

Issue 5

Windows PowerShell tasks that are created by using the authoring tool do not run because of an incorrect reference to certain assemblies.

Issue 6

Exchange Management Pack gets stuck in pending association after a Management Pack sync job.

Issue 7

"Run as Accounts" is enabled for use with the release version of Exchange Connector 3.0.

Issue 8

SQL broker conversations could lead to a very large OperationsManagerDB size and TempDB size.

Issue 9

Service requests that are put on hold are evaluated incorrectly as completed.

Issue 10

File attachments are not being correctly saved in the database.

Issue 11

The RunbookMonitorWorkflow process cannot handle a failed status of runbooks (workflow).

Issue 12

After you upgrade to SP1, new "Service Dependents" entries that are created for "Business Services" cannot be seen in the console.

Issue 13

Later activities in a service request start to run even though the current activity is not yet complete.

Issue 14

The Review Activity "add reviewer" workflow cannot run.

Issue 15

Simple lists in a self-service portal do not function correctly in the shared services provider (SSP) after you upgrade to SP1.

Issue 16

Windows PowerShell tasks that are created by using the authoring tool do not run.

Issue 17

For users who have both SMTP and SIP endpoints, Service Manager detects the Lync "sip" endpoint. This occurs even when you send email messages to users from the console.

Issue 18

After you select Service Requests with Service Level Warning, you receive a "FullAdapter" exception error message about one hour later.

Issue 19

After you select the Assigned to me view, you receive a FullAdapter" exception error message about one hour later.

Issue 20

Service Manager console maximized window fixes include the following:
  • When maximized, the console is slow or unresponsive and has up to 30 percent CPU usage.
  • Context menus in the console do not display where they are expected. Instead, they appear at the upper-right corner of the window.
  • Work item scroll bars in the preview pane do not display correctly when you run in full-screen mode. When they do appear, they are inactive and cannot be used.
  • Forms and wizards are not always displayed correctly. Only the left navigation pane is displayed, and the right side area is blank.
Issue 21

When you edit or create request offerings, user prompts do not display correctly.

Issue 22

Concurrent Windows PowerShell workflows cannot run, although they are listed as successful in the console.

Issue 23

An error occurs in the console when you try to open an attachment in a work item form that was already opened.

Issue 24

The attachment and its associated details of the release record cannot be retrieved after it is marked as closed.

Issue 25

The request offering form takes a long time to display when you create service requests from request offerings.j. The console crashes when you try to use an SR template that has an assigned analyst.

Issue 26

Creating a service request can cause a NullReferenceException error and can cause the console to crash.

Issue 27

The Service Manager console shows a generic SQL exception instead of the detailed Data Collision exception when you run in a non-English environment.

Issue 28

When you are grooming the database, the p_DataPurging stored procedure does not finish, and SQL registers an error that occurs with event ID 8623. The error states that the query processor ran out of internal resources and could not produce a query plan.

Issue 29

Adding multiple "RegEx"es to a group definition causes a SQL error when you add or execute the group.

Issue 30

The Configuration Manager connector does not handle updates to DeviceHasSoftwareItemInstalled correctly. This causes a divergence in the data that is synchronized between the Service Manager and Configuration Manager databases.

Update information

This update is available for download from the following Microsoft websites.

Microsoft Update

To obtain and install an update package from Microsoft Update, follow these steps on a computer that has an applicable System Center 2012 SP1 or R2 component installed:
  1. Click Start, and then click Control Panel.
  2. In Control Panel, double-click Windows Update.
  3. In the Windows Update window, click Check Online for updates from Microsoft Update.
  4. Click Important updates are available.
  5. Select the Update Rollup packages that you want to install, and then click OK.
  6. Tto install the selected update packages, click Install updates.

Manual download of the update packages

Go to the following website to manually download the update packages from the Microsoft Download Center:
Download Download the Service Manager update package now.


To install this update, you must have System Center 2012 Service Manager SP1 installed.

Installation instructions

Important Before you install this update, we recommend that you follow these steps:
  1. Close all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager console, the Self-Service portal links, and the Service Manager Authoring Tool.
  2. Make sure that the Service Manager data warehouse server has successfully synchronized with the Service Manager management server at least one time. For more information, see the Registering with the Service Manager Data Warehouse to Enable Reporting topic on the Microsoft TechNet website.
  3. Make sure that the update is first installed on Service Manager components in the following order:
    • DataWarehouse Server
    • Primary Management Server
    • Secondary Management Servers
    • All analyst consoles
    • Self-Service Portal
  4. Restart all consoles immediately after the update is installed.

To install this update, follow these steps:
  1. Download the update to a target folder. This update contains both the x86 version and the x64 version. Download the appropriate version for your system.
  2. Open the target folder, right-click one of the following files and then click Run as Administrator:
    • SCSM2012R2_CU_KB2904710_AMD64_7.5.2905.179.exe
    • SCSM2012R2_CU_KB2904710_i386_7.5. 2905.179.exe
  3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

To verify a successful installation of this update, follow these steps:
  1. Open the Programs and Features item in Control Panel.
  2. Click View installed updates.
  3. The following item should be listed:

    Hotfix for Microsoft System Center 2012 Service Pack 1 - Service Manager (KB2904726)

File information

Files that are changedFile size (bytes)Version
MonitoringHost.exe.config4183Not applicable
build_sm_db.sql6942128Not applicable
Administration.mpb1466368Not applicable
ServiceMaps.mpb172032Not applicable
Microsoft.EnterpriseManagement.DataAccessLayer.dll 25013207.5.2905.179
Microsoft.EnterpriseManagement.Core.Cmdlets.psd111389Not applicable
Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.psd111407Not applicable
System.Center.Service.Manager.psm1 12914Not applicable
Datawarehouse.mpb245760Not applicable
ReleaseManagement.mpb450560Not applicable
ServiceRequest.mpb520192Not applicable
Authoring.mpb643072Not applicable
Administration.mpb1466368Not applicable
Announcements.mpb348160Not applicable
Console.mpb987136Not applicable