Microsoft Partner Network Support contract activation and Access ID in Partner Center

Ισχύει για: BenefitsPlatform/Tools SupportPartner

Summary


MPN Gold, Silver and Action Pack subscribers are entitled to a range of MPN benefits - see KB 2987884.  

To use MPN Product Support (20, 15, 10) or Signature Cloud Support (Unlimited, 10, 5)

  1. The support contract needs to be activated
  2. You need the Contract ID and Access ID*

* Signature only needs Contract ID and Access ID for Azure

To share the benefits, simply share the Access ID and Contract ID.

If your Partner membership is migrated to Partner Center and you have Global Admin, MPN Partner Admin or Account Admin permissions you can activate and see your Contract ID and Access ID in Partner Center. Non admins can use User management to find contact who can see the Contract ID and Access ID.

If your membership is in the old Partner Membership Center (PMC) you need to contact Partner Frontline for contract activation -  see below.

Signature cloud can only be used for Cloud products (does not include on-premises and Hybrid products).

MPN Product Support 20, 15, 10 can be used for on-premises (and cloud products). The product versions are restricted to the current (N) + the previous product version (n-1) if in mainstream support - see aka.ms/n-1. For older products you need to purchase support. To purchase support, sign-in using an MSA account and use a credit card to pay for support (you cannot use an AAD account to purchase support).

See Technical Support for Microsoft Partners for more information.

Partner Center Technical benefits activation


Partners who have migrated their program membership from the old Partner Membership Center (PMC) to Partner Center/ Partner Dashboard have the option to request support contract activation using Partner Center (if they are Global Admin, MPN Partner Admin or Account Admin).

The Global / MPN Partner / Account Admin experience

Sign-in with your partner center account, click Benefits, select the Technical benefits tab, expand the benefit eg Gold Support Benefit, to start the activation process or to view the Contract ID and Access ID for activated contracts. Support incidents can be shared with any user by sharing the Contract ID and Access ID.

Note: You need to expand the benefit, by clicking on +, to see the option to activate or view Contract ID and Access ID.

Activate your Support benefit

2

Following activation the Contract ID and Access ID may be seen, see the Contact technical support section, below the IDs, to use the benefits.

Note: For on-premises support, the product versions are restricted to the current (N) + the previous product version (n-1) if in mainstream support - see aka.ms/n-1. For older products you need to purchase support. To purchase support, sign-in using an MSA account and use a credit card to pay for support (you cannot use an AAD account to purchase support).

See Technical Support for Microsoft Partners for more information.

3

The Non admin user experience

Users who do NOT have the Global Admin, MPN Partner Admin or Account Admin security role cannot activate the benefits or view the Contract ID / Access ID because they have a restricted view of the benefits options. However, you could use User management (Overview > View users) to find an Admin who can activate or view the IDs. Users can only see options to contact technical support or submit technical presales and deployment services requests. Users who are shared the Contract ID and Access ID can use MPN support incidents for on-premises and Azure (+ Azure Admin privileges / write permissions).

O365 Support and Technical Presales and Deployment requests do not require Contract ID and Access ID. When you have the Contract ID and Access ID you can start to use the benefits.

Note: For on-premises support, the product versions are restricted to the current (N) + the previous product version (n-1) if in mainstream support - see aka.ms/n-1. For older products you need to purchase support. To purchase support, sign-in using an MSA account and use a credit card to pay for support (you cannot use an AAD account to purchase support).

See Technical Support for Microsoft Partners for more information.

4

If you or your colleague has access to User management (Overview > View users), you can use the All Users drop down list to filter on Global Admin, MPN Partner Admin or Account Admin users. They can activate or lookup the Contract ID and Access ID.

User management

    Support contract activation


    If your membership is in the old Partner Membership Center (PMC) you need to contact Partner Frontline for contract activation.

    Following support contract activation, an access and contract ID are sent to the primary program contact at the HQ (for core benefits).

    Support contract activation is variable per region or country – see below

    Region

    North America

    Latin America

    Europe, Middle East, and Africa

    Australia, New Zealand, and Taiwan

    Asia Pacific and Greater China

    Support activation

    Partner Frontline Support

    Partner Frontline Support

    regform@msdirectservices.com *

    Partner Frontline Support

    Technical support

    * EMEA partners only. When you email Regform please include Partner ID, MPN associated email address, name, company name, phone, city, country. Regform only create support contracts, for MPN related questions contact Partner Frontline Support.

    Note: Technical Presales and Deployment Services requests can be submitted before the support contract is activated.

        Contact Microsoft Partner Support
         
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