Microsoft Partner Network Support contract activation and Access ID in Partner Center

S’applique à : BenefitsPlatform/Tools SupportPartner

Summary


MPN Gold, Silver and Action Pack subscribers are entitled to a range of MPN benefits - see KB 2987884 for a technical benefits summary.
Note: Product Support incidents are used for on-premises products and Signature Cloud Support for Cloud products.

To use the MPN technical benefits there are 3 steps

1. The support contract needs to be activated – for PC migrated partners, Admin user roles can activate online using Partner Center.

2. View and share your Access ID and Contract ID – for PC migrated partners, all users (including non admins) can see the Access ID and Contract ID using Partner Center. All users use the same Access ID and Contract ID.

Note: If a support contract is activated by phone, activate in Partner Center to enable the access ID and contract ID to be displayed.

3. Using the MPN technical benefits. See KB 4020188 for details.

1. How to Activate your Technical benefits (support contract)


If your membership is in the old Partner Membership Center (PMC) you need to contact Partner Frontline for contract activation - see below.

Partner Center Technical benefits activation

If your Partner membership is migrated to Partner Center AND you have a Global Admin, MPN Partner Admin or Account Admin security role you can sign-in and activate Technical benefits in Partner Center.

Note: Non admin users cannot activate benefits.

1. Sign-in with an Admin Partner Center account

2. Click MPN, Benefits, Technical benefits

3. View details for the specific benefit, expand to see the Activate button and click Activate

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4. After activation. You see the notification “We are setting up Access Id/Contract Id. Please contact support if it has been more than 5 days.” Following activation the Access ID/Contract ID are displayed.

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    2. How to View Access ID and Contract ID


    Following activation (see above), the Technical benefits Microsoft Product Support IDs show the Access ID and Contract ID to ALL Partner Center users. Therefore, your users only need a Partner Center user account to see the IDs, they do not need any admin security roles.

    Note: If a support contract is activated by phone, an admin user needs to activate to enable the access ID and contract ID to be displayed (immediately, no 5 day wait).

    1. Sign-in with a Partner Center user account
    2. Click MPN, Benefits, Technical benefits
    3. View details for the specific benefit, expand to see the Microsoft product support IDs

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    Support Contract activation for PMC Partners

    If your membership is NOT migrated to Partner Center, you are using the old Partner Membership Center (PMC), you need to contact Partner Frontline for contract activation.

    Following support contract activation, an access and contract ID are sent to the primary program contact at the HQ (for core benefits).

    Support contract activation is variable per region or country – see below

    Region

    North America

    Latin America

    Europe, Middle East, and Africa

    Australia, New Zealand, and Taiwan

    Asia Pacific and Greater China

    Support activation

    Partner Frontline Support

    Partner Frontline Support

    regform@msdirectservices.com *

    Partner Frontline Support

    Technical support

    * EMEA partners only. When you email Regform please include Partner ID, MPN associated email address, name, company name, phone, city, country. Regform only create support contracts, for MPN related questions contact Partner Frontline Support.

    Note: Technical Presales and Deployment Services requests can be submitted before the support contract is activated.

    3. Using the MPN technical benefits


    Cloud products

    Open a new technical support ticket, on behalf of your customer.

    From the Partner Center menu select Customers, select the specific customer, and then Service management. In the Support Requests section, select New request, and select the product to open the relevant product portal.

    On-premises product

    Use the Support for Business workflow, "Support plan" (page 3) is where you Add Contract (AAD or MSA Sign-in) or select Buy now for Pay-Per-Incident (MSA Sign-in)

    Note: For Cloud and On-premises products you need the Access ID and Contract ID

    See Technical Support for Microsoft Partners for details.

    Contact Microsoft Partner Support
     
    Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.

     

    Contact Microsoft Partner Support