Print job status remains as "Sent to printer" when Isolated mode is set in Windows 7 or Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows Server 2008 R2 Enterprise


Consider the following scenario:
  • You set up a print server on a computer that's running Windows 7 or Windows Server 2008 R2.
  • You set the driver isolation mode to Isolated. This is the default setting.
  • You set the Deny permission on the Manage documents permission for your user permissions.
  • You print a job to the print queue.

In this scenario, the print job prints as expected. However, the print job is not deleted after you print, and it remains in the print queue with a job status of Sent to printer.


When the SetJob API is called from the Print Isolation host as a remote procedure call (RPC), the job status is not changed to Deleted as expected.


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Service Pack 1  for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology  that Microsoft uses to describe software updates.