Group Policy-installed applications are reinstalled when first you start them after each logon

Aplícase a: Windows 8.1 EnterpriseWindows 8.1Windows 8.1 Pro


Consider the following scenario:
  • You're a domain user on a computer that's running Windows 8.1, Windows Server 2012 R2, or Windows 7 Service Pack 1 (SP1).
  • There are MSI packages for applications that are deployed through Group Policy in the domain or through Microsoft System Center Configuration Manager.
  • The domain users are configured to use roaming user profiles.
  • The domain has a Group Policy setting that is configured to remove cached copies of roaming profiles.
After you log on and try to start an application in this scenario, the application is reinstalled unexpectedly. For example, the first time that you try to start an application that was deployed by Group Policy or through System Center Configuration Manager, the application is reinstalled.

Note This problem occurs every time that you log on. This problem occurs even if the Leave Windows Installer and Group Policy Software Installation Data Group Policy setting is enabled.


When the cached roaming profile is deleted, the user-specific data is deleted along with it.


To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.