Configuration activation fails on some servers in a large array in Forefront Unified Access Gateway 2010

Applies to: Forefront Unified Access Gateway 2010Microsoft Forefront Unified Access Gateway 2010 Service Pack 1

Symptoms


If you have a large array of servers that are running Microsoft Forefront Unified Access Gateway (UAG) 2010, configuration activation may fail on one or more of the array members. This problem occurs if activation takes longer than 10 minutes.


Cause


This problem occurs because Forefront Unified Access Gateway 2010 has a hard-coded activation time-out of 10 minutes. In a large array of servers, one or more of the array members may fail to become active if activation takes longer than 10 minutes. This problem would typically only be an issue in arrays that have six or more members.

Resolution


To resolve this problem, install Service Pack 4 for Microsoft Forefront Unified Access Gateway 2010.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


Service Pack 4 increases the activation time-out to 16 minutes and 40 seconds. Additionally, this service pack introduces two registry subkeys that enable configuration of the time-out value, if it is necessary.

References


See the terminology Microsoft uses to describe software updates.