Hotfix KB2910891 for Word 2010 December 9, 2014 (Word-x-none.msp)

Applies to: Microsoft Word 2010

This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated December 9, 2014. Click the "Hotfix Download Available" button to get the hotfix.

Issues that this hotfix package fixes

  • Assume that you insert a DOCPROPERTY filed that refers to a custom document property in a Word 2010 document. Then you save the document as an .odt file and then you close it. When you reopen the file, the DOCPROPERTY field is displayed as a plain text.
  • When you open an attached email that contains Japanese text and hyperlinks in Outlook 2010, Outlook may crash.
  • When you paste content to a Word 2010 document in which the track changes function is enabled, Word may crash.
  • Assume that you upload a Word document to a SharePoint document library, and the document contains a linked Visio object. You open the document and then save and close it. In this situation, the linked Visio object cannot be recognized as a Visio object when you reopen the document. Therefore, when you right-click it, the Update Link and Linked Visio Object commands are missing. Additionally, when you click the Object command, you may receive the following error message:
    This object is corrupt or no longer available.

How to get the hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix information

Registry Information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.


To install this hotfix package, you must have Office 2010 Service Pack 2 (SP2) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.