Biometric fingerprint device does not work on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

Applies to: Windows 7 Service Pack 1Windows 7 EnterpriseWindows 7 Home Basic

Symptoms


Consider the following scenario:
  • You use a USB biometric fingerprint device on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • The application for the device uses a Private sensor pool.
  • You disconnect the device from the computer and then reconnect it.
  • You swipe finger on the sensor of the device.
In this scenario, the device does not work. Additionally, in event log, the 0x80090036 (WINBIO_E_DEVICE_FAILURE) error is received for the "identify" operation.

Cause


This issue occurs because Windows handles the removal action of the fingerprint device incorrectly.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File size696
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameX86_ce3de49692e394ee14bd14adc38b3855_31bf3856ad364e35_6.1.7601.22525_none_7ba414a8687abb2b.manifest
File versionNot applicable
File size696
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameX86_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18327_none_6d9f928d1a45705d.manifest
File versionNot applicable
File size7,458
Date (UTC)26-Nov-2013
Time (UTC)11:49
PlatformNot applicable
File nameX86_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22525_none_6e2730aa3364daa0.manifest
File versionNot applicable
File size7,458
Date (UTC)26-Nov-2013
Time (UTC)11:36
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_1ed66d3b4c79eb7e225809ffa27ecc2a_31bf3856ad364e35_6.1.7601.18327_none_e0635e48a7944ee4.manifest
File versionNot applicable
File size700
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameAmd64_4e0659a769525c58963c657cf2cf3a5d_31bf3856ad364e35_6.1.7601.22525_none_5852ab84b5d428c0.manifest
File versionNot applicable
File size700
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameAmd64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18327_none_c9be2e10d2a2e193.manifest
File versionNot applicable
File size7,462
Date (UTC)26-Nov-2013
Time (UTC)12:20
PlatformNot applicable
File nameAmd64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22525_none_ca45cc2debc24bd6.manifest
File versionNot applicable
File size7,462
Date (UTC)26-Nov-2013
Time (UTC)12:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_8455b960e919c40f9d797741d2354773_31bf3856ad364e35_6.1.7601.22525_none_1fd3b6b810c65fd5.manifest
File versionNot applicable
File size698
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameIa64_ce07b3636aded1b915b21c600eb195a3_31bf3856ad364e35_6.1.7601.18327_none_1938684197de9882.manifest
File versionNot applicable
File size698
Date (UTC)26-Nov-2013
Time (UTC)16:08
PlatformNot applicable
File nameIa64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18327_none_6da136831a437959.manifest
File versionNot applicable
File size7,460
Date (UTC)26-Nov-2013
Time (UTC)11:27
PlatformNot applicable
File nameIa64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22525_none_6e28d4a03362e39c.manifest
File versionNot applicable
File size7,460
Date (UTC)26-Nov-2013
Time (UTC)11:25
PlatformNot applicable