Certain cameras cannot be used as removable drives in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Applies to: Windows RT 8.1Windows 8.1Windows 8.1 Enterprise More

Symptoms


On a Windows RT 8.1-based, Windows 8.1-based, or Windows Server 2012 R2-based computer, certain cameras cannot be used as removable drives.

Note This issue does not occur in earlier versions of Windows.

Cause


This issue occurs because of a regression that occurs in the asynchronous notification feature. In Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2, this feature no longer uses a device list that verifies the device type.

Resolution


Update information

To resolve this issue, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2911106 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates