User profile corruption after you lose network connectivity or hibernate a Windows-based computer

Symptoms

Consider the following scenario:
  • You log on to a computer that's running Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2 and that has Roaming User Profiles enabled for you.
  • You log off, and as your user profile is being uploaded to the server, you unexpectedly lose network connectivity. This may occur if you close the display on a portable computer or by other means of putting the computer into a suspended state such as hibernation or sleep.
  • You restart or wake up the computer.
  • You try to log on to the computer again.
In this scenario, there is a small chance that a file may have been corrupted during the last upload. This might be the ntuser.dat file, and this file represents the user's registry. This could lead to a corrupted profile, and in that situation, you can't log on. Or, the computer may now be in an unstable state.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2


For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 2918893 - Last Review: Apr 8, 2014 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows Server 2012 R2 Standard, Windows 7 Enterprise, Windows 7 Professional, Windows Server 2008 R2 Standard

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