This article applies to Microsoft Dynamics AX for the Russia (ru) region.
Introduction
This article describes a country-specific update for Russia in Microsoft Dynamics AX 2012 R2. This update installs features required to support the processing of gift card operations in retail sales on POS according to local requirements in Russia. This update includes the following changes:
-
Posting a customer payment made in POS for an issued gift card as a prepayment in AX
-
Printing information about a payment with a gift card in a fiscal receipt as a discount or in a separate payment line
-
Refunding a customer for a return of goods purchased and paid with a gift card by issuing a new gift card or adding to an existing gift card in POS
Use More information
Posting prepayments for issued gift cards
In order to post a customer payment made in POS for an issued gift card as a prepayment in AX, you need to make the following settings in Retail parameters:
-
Enable the Process gift card operations as prepayments flag.
-
Specify a Customer account that is used to hold liability for issued gift cards.
-
Optionally set the Posting profile for prepayments to post prepayments for gift cards using this posting profile.
The gift card issue operation is reflected in a fiscal receipt similar to a regular POS sales transaction. Sales tax is calculated according to the gift card item settings.
Printing gift card operations in fiscal receipt
You may reflect a payment in POS with a gift card in a fiscal receipt in the following ways:
-
As a separate payment line. This is a default behavior.
-
As a specific discount line before the receipt total amount. This reduces the receipt amount by the gift card payment amount. In order to do this, you need to create a specific gift card discount line in the fiscal printer configuration file. In this case, a separate payment line for the gift card payment will not be printed.
Return of goods paid with gift card
When a customer returns goods purchased and paid with a gift card, you may want to refund the customer with a gift card as well. In order to do this, you may register a refund payment with a gift card in POS as part of the return transaction. You may also issue a new gift card with zero initial balance in this return transaction in POS and then use this gift card for the refund payment.
A refund payment with a gift card may be reflected in a fiscal receipt for a return transaction as either a separate payment line or a discount line, similar to a fiscal receipt for a sales transaction.
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/support/Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
Prerequisites
You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.
Additionally, you must have update 2873733 installed to apply this update. For more information about update 2873733, view A country-specific update that supports the integration of POS with fiscal printers in Russia in Microsoft Dynamics AX 2012 R2.
Restart requirement
You must restart the Application Object Server (AOS) service after you apply the hotfix.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Binary hotfix
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Aximpactanalysis.exe |
Not Applicable |
62,144 |
17-Dec-2013 |
15:41 |
|
Axupdate.exe |
Not Applicable |
61,616 |
17-Dec-2013 |
15:41 |
|
Dynamicsax2012r2-kb2918936.exe |
6.3.15.0 |
262,532,304 |
18-Dec-2013 |
06:51 |
|
Licensetermsar.rtf |
Not Applicable |
2,173 |
17-Dec-2013 |
15:41 |
|
Licensetermscs.rtf |
Not Applicable |
91,247 |
17-Dec-2013 |
15:41 |
|
Licensetermsda.rtf |
Not Applicable |
101,181 |
17-Dec-2013 |
15:41 |
|
Licensetermsde.rtf |
Not Applicable |
116,642 |
17-Dec-2013 |
15:41 |
|
Licensetermsen.rtf |
Not Applicable |
102,374 |
17-Dec-2013 |
15:41 |
|
Licensetermses.rtf |
Not Applicable |
96,985 |
17-Dec-2013 |
15:41 |
|
Licensetermset.rtf |
Not Applicable |
102,895 |
17-Dec-2013 |
15:41 |
|
Licensetermsfi.rtf |
Not Applicable |
106,101 |
17-Dec-2013 |
15:41 |
|
Licensetermsfr.rtf |
Not Applicable |
130,011 |
17-Dec-2013 |
15:41 |
|
Licensetermshu.rtf |
Not Applicable |
93,010 |
17-Dec-2013 |
15:41 |
|
Licensetermsis.rtf |
Not Applicable |
36,458 |
17-Dec-2013 |
15:41 |
|
Licensetermsit.rtf |
Not Applicable |
115,086 |
17-Dec-2013 |
15:41 |
|
Licensetermsja.rtf |
Not Applicable |
105,917 |
17-Dec-2013 |
15:41 |
|
Licensetermslt.rtf |
Not Applicable |
122,674 |
17-Dec-2013 |
15:41 |
|
Licensetermslv.rtf |
Not Applicable |
105,401 |
17-Dec-2013 |
15:41 |
|
Licensetermsnb-no.rtf |
Not Applicable |
115,700 |
17-Dec-2013 |
15:41 |
|
Licensetermsnl.rtf |
Not Applicable |
110,040 |
17-Dec-2013 |
15:41 |
|
Licensetermspl.rtf |
Not Applicable |
116,322 |
17-Dec-2013 |
15:41 |
|
Licensetermspt-br.rtf |
Not Applicable |
101,514 |
17-Dec-2013 |
15:41 |
|
Licensetermsru.rtf |
Not Applicable |
148,577 |
17-Dec-2013 |
15:41 |
|
Licensetermssv.rtf |
Not Applicable |
115,453 |
17-Dec-2013 |
15:41 |
|
Licensetermsth.rtf |
Not Applicable |
153,768 |
17-Dec-2013 |
15:41 |
|
Licensetermszh-hans.rtf |
Not Applicable |
99,245 |
17-Dec-2013 |
15:41 |
|
Clientoba32.msp |
Not Applicable |
33,707,008 |
18-Dec-2013 |
05:46 |
|
Clientoba64.msp |
Not Applicable |
33,879,040 |
18-Dec-2013 |
05:46 |
|
Commercedataexchangereal-timeservice.msp |
Not Applicable |
141,312 |
18-Dec-2013 |
05:46 |
|
Commercedataexchangesynchservice32.msp |
Not Applicable |
114,688 |
18-Dec-2013 |
05:46 |
|
Commercedataexchangesynchservice64.msp |
Not Applicable |
114,688 |
18-Dec-2013 |
05:46 |
|
Components32.msp |
Not Applicable |
25,248,768 |
18-Dec-2013 |
05:46 |
|
Components64.msp |
Not Applicable |
43,331,072 |
18-Dec-2013 |
05:47 |
|
Objectserver32.msp |
Not Applicable |
15,759,872 |
18-Dec-2013 |
05:46 |
|
Objectserver64.msp |
Not Applicable |
23,825,408 |
18-Dec-2013 |
05:46 |
|
Retaildatabaseutility.msp |
Not Applicable |
650,752 |
18-Dec-2013 |
05:46 |
|
Retailheadquarters32.msp |
Not Applicable |
3,094,016 |
18-Dec-2013 |
05:46 |
|
Retailheadquarters64.msp |
Not Applicable |
3,094,016 |
18-Dec-2013 |
05:46 |
|
Retailonlinechannel.msp |
Not Applicable |
2,770,944 |
18-Dec-2013 |
05:46 |
|
Retailpos.msp |
Not Applicable |
7,589,888 |
18-Dec-2013 |
05:46 |
|
Retailposplugins.msp |
Not Applicable |
49,204,224 |
18-Dec-2013 |
05:47 |
|
Setupsupport32.msp |
Not Applicable |
7,643,648 |
18-Dec-2013 |
05:47 |
|
Setupsupport64.msp |
Not Applicable |
15,169,024 |
18-Dec-2013 |
05:46 |
|
Axsetupsp.exe |
6.2.1000.5369 |
1,878,704 |
17-Dec-2013 |
15:41 |
|
Axsetupsplib.dll |
6.2.1000.5369 |
79,544 |
17-Dec-2013 |
15:41 |
|
Axsetupui.exe |
6.2.1000.5369 |
211,632 |
17-Dec-2013 |
15:41 |
|
Axutillib.dll |
6.2.120.0 |
929,968 |
18-Dec-2013 |
06:09 |
|
Microsoft.dynamics.servicing.operations.dll |
6.2.1000.3174 |
41,712 |
17-Dec-2013 |
15:41 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,776 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
371,392 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
383,680 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,968 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,776 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,968 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
416,448 |
18-Dec-2013 |
06:09 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
371,392 |
18-Dec-2013 |
06:09 |
Application hotfix
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Aximpactanalysis.exe |
Not Applicable |
62,144 |
11-Dec-2013 |
23:32 |
|
Axupdate.exe |
Not Applicable |
61,616 |
11-Dec-2013 |
23:32 |
|
Dynamicsax2012r2-kb2918936.exe |
6.3.15.0 |
35,453,648 |
19-Dec-2013 |
23:33 |
|
Licensetermsar.rtf |
Not Applicable |
2,173 |
16-Jul-2013 |
17:47 |
|
Licensetermscs.rtf |
Not Applicable |
91,247 |
16-Jul-2013 |
17:47 |
|
Licensetermsda.rtf |
Not Applicable |
101,181 |
16-Jul-2013 |
17:47 |
|
Licensetermsde.rtf |
Not Applicable |
116,642 |
16-Jul-2013 |
17:47 |
|
Licensetermsen.rtf |
Not Applicable |
102,374 |
16-Jul-2013 |
17:47 |
|
Licensetermses.rtf |
Not Applicable |
96,985 |
16-Jul-2013 |
17:47 |
|
Licensetermset.rtf |
Not Applicable |
102,895 |
16-Jul-2013 |
17:47 |
|
Licensetermsfi.rtf |
Not Applicable |
106,101 |
16-Jul-2013 |
17:47 |
|
Licensetermsfr.rtf |
Not Applicable |
130,011 |
16-Jul-2013 |
17:47 |
|
Licensetermshu.rtf |
Not Applicable |
93,010 |
16-Jul-2013 |
17:47 |
|
Licensetermsis.rtf |
Not Applicable |
36,458 |
16-Jul-2013 |
17:47 |
|
Licensetermsit.rtf |
Not Applicable |
115,086 |
16-Jul-2013 |
17:47 |
|
Licensetermsja.rtf |
Not Applicable |
105,917 |
16-Jul-2013 |
17:47 |
|
Licensetermslt.rtf |
Not Applicable |
122,674 |
16-Jul-2013 |
17:47 |
|
Licensetermslv.rtf |
Not Applicable |
105,401 |
16-Jul-2013 |
17:47 |
|
Licensetermsnb-no.rtf |
Not Applicable |
115,700 |
16-Jul-2013 |
17:47 |
|
Licensetermsnl.rtf |
Not Applicable |
110,040 |
16-Jul-2013 |
17:47 |
|
Licensetermspl.rtf |
Not Applicable |
116,322 |
16-Jul-2013 |
17:47 |
|
Licensetermspt-br.rtf |
Not Applicable |
101,514 |
16-Jul-2013 |
17:47 |
|
Licensetermsru.rtf |
Not Applicable |
148,577 |
16-Jul-2013 |
17:47 |
|
Licensetermssv.rtf |
Not Applicable |
115,453 |
16-Jul-2013 |
17:47 |
|
Licensetermsth.rtf |
Not Applicable |
153,768 |
16-Jul-2013 |
17:47 |
|
Licensetermszh-hans.rtf |
Not Applicable |
99,245 |
16-Jul-2013 |
17:47 |
|
Dynamicsax2012r2-kb2909140-foundation.axmodel |
6.2.1000.4748 |
17,136 |
07-Nov-2013 |
23:36 |
|
Dynamicsax2012r2-kb2918936-foundation.axmodel |
6.2.1000.5544 |
25,848,560 |
19-Dec-2013 |
23:29 |
|
Dynamicsax2012r2-kb2918936-syplabels.axmodel |
6.2.1000.5544 |
12,401,392 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.exe |
6.2.1000.5369 |
1,878,704 |
11-Dec-2013 |
23:32 |
|
Axsetupsplib.dll |
6.2.1000.5369 |
79,544 |
11-Dec-2013 |
23:32 |
|
Axsetupui.exe |
6.2.1000.5369 |
211,632 |
11-Dec-2013 |
23:32 |
|
Axutillib.dll |
6.2.120.0 |
929,968 |
19-Dec-2013 |
23:29 |
|
Microsoft.dynamics.servicing.operations.dll |
6.2.1000.3174 |
41,712 |
11-Dec-2013 |
23:32 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,776 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
371,392 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
383,680 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,968 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
387,776 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
379,584 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
395,968 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
375,488 |
19-Dec-2013 |
23:28 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
416,448 |
19-Dec-2013 |
23:29 |
|
Axsetupsp.resources.dll |
6.2.147.8303 |
371,392 |
19-Dec-2013 |
23:29 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
