NOTE: You may receive one of these error messages for characters other than those shown in the two examples.
To resolve this problem, use Method 1 first.
Method 1: Remove Invalid Character from the RegistryYou can search the Windows registry for the invalid character that is displayed in the 1324 error message and replace all instances of the invalid character with the correct character. For example, if the 1324 error message refers to "system32/", you should search for "system32/". If you find any instances in the registry, modify them, so that the registry values correctly reference the System32 folder.
- Click Start, and then click Run. In the Open box, type regedit, and then click OK.
- On the Edit menu, click Find.
- In the Find What box, type the character string reported in the 1324 error message, and then click Find Next.
- If you find the problematic string, make any necessary changes, and then press F3 to find the next occurrence.
- Repeat step 4 until you locate and change all incorrect references.
- On the Registry menu, click Exit.
- Re-run Office Setup.
Method 2: Run Setup Under a Different ProfileIf you are using Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), and you are using profiles, the profile under which you are logged on may be damaged. In this case, you may be able to run Setup under a different user profile. If you log on under a different profile, and you can install Office, you need to delete and recreate the problematic profile. Otherwise, you can encounter the same problem when you try to install Office when you are logged back on under that profile.
For more information about removing an existing user profile, click the following article number to view the article in the Microsoft Knowledge Base: