"0x0000007E" Stop error on IPMIDrv!KCSRequestResponseEngine in Windows Server

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Symptoms

On a computer that is running Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2, you receive a Stop error message that resembles the following:
STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error occurs in IPMIDrv!KCSRequestResponseEngine.
  • This Stop error describes a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000007E" errors are caused by this issue.

Cause

This issue occurs because the baseboard management controller generates a non-communication interrupt, and then the Intelligent Platform Management Interface (IPMI) driver sets an event for the interrupt unexpectedly.

Resolution

To resolve this issue for Windows 8.1 and Windows Server 2012 R2, install update rollup 2919355.
To resolve this issue for Windows 8 and Windows Server 2012, install update rollup 2934016, or install the hotfix that is described in this article.
To resolve this issue for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Update information for Windows 8 and Windows Server 2012

For more information about how to obtain update 2934016, click the following article number to view the article in the Microsoft Knowledge Base:
2934016 Windows RT, Windows 8, and Windows Server 2012 update rollup: April 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Properties

Article ID: 2931129 - Last Review: Oct 9, 2014 - Revision: 1

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard, Windows 8.1 Enterprise, Windows 8.1, Windows 8.1 Pro, Windows 8.1 RTM, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows 8 Enterprise, Windows 8, Windows 8 Pro, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 for Itanium-Based Systems, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows Web Server 2008 R2, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

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