You cannot access DFS folders in Windows Server 2012 R2 or Windows Server 2012

Symptoms

Consider the following scenario:
  • You have a Windows Server 2012 R2 or Windows Server 2012-based server that is running the Distributed File System (DFS) service.
  • You create two DFS namespace folders that have similar names. For example, one is \DFSRoots\ExampleTest\FolderName, the other is \DFSRoots\Example.
  • You restart the DFS service.
In this scenario, the reparse points under the \DFSRoots\ExampleTest\FolderName folder are deleted unexpectedly. Therefore, you cannot access the folder.

Cause

This issue occurs because the method to compare folder names is incorrect.

Resolution

To resolve this issue for Windows Server 2012 R2, install update 2919355.
To resolve this issue for Windows Server 2012, install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about DFS, go to the following Microsoft website:For more information about reparse points, go to the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Properties

Article ID: 2931974 - Last Review: Apr 8, 2014 - Revision: 1

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