Bing apps cannot be opened or installed in Windows 8.1

Applies to: Windows 8.1Windows RT 8.1


After you uninstall a Bing app on a Windows 8.1-based device, you experience one of the following issues.

Issue 1

You cannot open Bing apps. Specifically, when you click or tap the tile of an app, the app starts but then returns you to the Start screen. When this occurs, you don't receive any error messages.

Issue 2

When you try to install a Bing app from the Windows Store, the installation fails, and you receive the following error message:

App Name couldn’t be installed.
This error message may include error code 0x80073cf9.

The Bing apps that are affected by this issue include, but are not limited to, the following: 
  • Bing Food & Drink
  • Bing Health & Fitness
  • Finance
  • News
  • Sports
  • Travel
  • Weather


If a Bing app is removed when one or more Bing apps are running, the shared content for all currently installed Bing apps may be corrupted. You cannot open or install other Bing apps if the shared content is corrupted.


To resolve these issues, use any of the following automatic or manual methods. After this process is complete, reinstall the uninstalled Bing apps from the Windows Store.

Automatically resolve the issues

To uninstall all affected apps from your device, install and run the following tool.
  1. Choose Open when you are prompted to open or save
  2. When the file is opened, double-click UninstallAllBingApps.ps1, select a folder to copy the script to, and then click Extract.
  3. From the folder in which you saved the script, find UninstallAllBingApps.ps1, right-click it and select Run with Powershell.
  4. If you are prompted to change the execution policy, press Enter to select Yes.

Note When you uninstall an application, customized application settings may be lost.

Manually resolve the issues


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.