Event ID 1000 and 7031 when you cannot connect to mailboxes in an Exchange Server 2010 environment

Symptoms

The Microsoft Exchange Information Store service (Store.exe) crashes. Then, a failover between database availability group (DAG) members occurs. When this issue occurs, you cannot connect to your mailbox.

Resolution

To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Event information
Properties

Article ID: 2934091 - Last Review: Mar 11, 2016 - Revision: 1

Microsoft Exchange Server 2010 Service Pack 3, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

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