When you compose or reply to email messages in Outlook on the web (formerly known as Outlook Web App [OWA]) in Internet Explorer, you discover that you can't enter text in the body of the email messages.
This issue may be caused by a third-party antivirus add-on to your web browser.
Disable the third-party antivirus add-on to your web browser. To do this in Internet Explorer, follow these steps:
- Start Internet Explorer.
- On the Tools menu, click Manage add-ons.
- In the list of add-ons, click the add-on that you want to disable, click Disable, and then click Close.
You may have to restart Internet Explorer for the changes to take effect.
Article ID: 2935743 - Last Review: Dec 28, 2016 - Revision: 1
Microsoft Exchange Online, Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard Edition, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard